Tele Sales & Customer Support Executive

Job Summary

TruckGuru is looking for a customer-focused and energetic Tele Sales & Customer Support Executive who will serve as the first point of contact for our customers. The role involves understanding customer transportation requirements, providing freight quotations, converting enquiries into confirmed bookings, coordinating with transporters and the operations team, and delivering an exceptional customer experience. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for building long-term customer relationships while contributing to the company's business growth.

Compensation & Role Requirements

Salary: 16,000 - 22,000 per month + performance-based incentives.

The candidate must be comfortable speaking with customers over the phone and meeting clients in person when required. This is a customer-facing, target-driven role involving both telesales and client interaction.

Candidates who are confident in customer meetings, sales conversations, negotiation, follow-ups, and converting enquiries into confirmed bookings will be preferred.

Key Responsibilities

Take ownership of customer enquiries from the first conversation through follow-up and booking confirmation.

1. Handle Inbound and Outbound Customer Calls

• ü Receive incoming calls from customers who want to book a truck or inquire about our services.
• ü Make outbound calls to existing and potential customers to generate bookings and build relationships.
• ü Speak confidently and professionally while understanding customer requirements.

2. Respond to Customer Enquiries via Phone, WhatsApp, and Email

• ü Promptly respond to customer queries received through phone calls, WhatsApp messages, emails, and other communication channels.
• ü Provide accurate information about truck availability, routes, pricing, booking process, and delivery timelines.
• ü Ensure every customer receives a timely and satisfactory response.

3. Prepare and Share Freight Quotations

• ü Understand the customer's transportation requirements, including pickup location, destination, truck type, and load details.
• ü Prepare freight quotations based on company pricing guidelines.
• ü Clearly explain the quotation, pricing, and available service options to the customer.

Meet selected customers in person when required to understand their transportation needs, build relationships, and support business conversion.

4. Follow Up with Customers

• ü Contact customers after sharing quotations to answer questions and encourage them to confirm their bookings.
• ü Maintain regular follow-ups with prospective customers until the booking is finalized or closed.
• ü Build long-term customer relationships through courteous communication.

5. Coordinate with Transporters, Drivers, and Operations Team

• ü Work closely with transporters, truck drivers, and the operations team to ensure timely truck allocation and smooth shipment execution.
• ü Communicate customer requirements clearly and resolve any coordination issues during the booking process.
• ü Track bookings and provide updates to customers whenever required.

6. Resolve Customer Queries and Complaints

• ü Listen carefully to customer concerns and provide prompt, professional solutions.
• ü Escalate complex issues to the appropriate department whenever necessary.
• ü Ensure every complaint is handled politely with the objective of achieving customer satisfaction.

7. Maintain Customer and Booking Records

• ü Record customer details, booking information, quotations, follow-ups, and communication history accurately.
• ü Ensure all records are complete and updated for future reference and reporting.

8. Update CRM and Internal Systems

• ü Enter customer enquiries, quotations, bookings, and follow-up activities into the company's CRM system.
• ü Keep customer records updated to help the team monitor business opportunities and customer service performance.

Contribute directly to monthly sales targets by converting qualified enquiries into confirmed truck bookings.

9. Achieve Sales and Service Performance Targets

• ü Meet individual targets for customer response time, quotations, bookings, and customer satisfaction.
• ü Continuously improve communication skills, product knowledge, and customer service quality.
• ü Contribute to the overall growth of the company by delivering an excellent customer experience.

A Typical Day in this role

• § Attend the morning team meeting and review daily priorities.
• § Respond to customer enquiries received overnight.
• § Share freight quotations with customers.
• § Follow up on pending quotations and booking confirmations.
• § Coordinate with transporters and the operations team for truck availability.
• § Update customer records and booking status in the CRM.
• § Resolve customer issues and ensure timely communication.
• § Prepare a brief end-of-day report summarizing completed work and pending follow-ups.

Comfortable meeting customers in person and representing TruckGuru professionally during client meetings.

Confident in sales conversations, negotiation, objection handling, and closing bookings.

Willingness to travel locally for customer meetings whenever required.

Required Skills

• ü Excellent verbal communication skills in English & Hindi. Knowledge of Gujarati would be added advantage
• ü Ability to confidently interact with customers over phone, WhatsApp, and email.
• ü Ability to understand customer requirements and recommend suitable transportation solutions.
• ü Good follow-up and persuasion skills to convert enquiries into confirmed bookings.
• ü Basic computer proficiency, including MS

Excel, MS Word, Email, and CRM software.

• ü Ability to manage multiple customer enquiries while maintaining attention to detail.
• ü Good typing speed and accuracy for updating customer and booking records.

Eligibility

Educational Qualification: Graduate in any discipline is preferred.

Candidates who have completed 12th Standard with relevant work experience in customer service or tele-sales are also welcome to apply.

Work Experience: Minimum 1 year of experience in Tele Sales, Customer Support, BPO, Logistics, Freight, Courier, E-commerce, or any customer-facing/sales role is preferred. Candidates with strong communication and sales ability may also be considered.

Language Proficiency: Ability to speak Hindi and English fluently is mandatory. Knowledge of Gujarati will be an added advantage.

Computer Skills: Basic working knowledge of MS Office (Word, Excel), Email, and the ability to learn CRM software.

Personal Attributes:

Candidates should be confident, proactive, customer-focused, comfortable speaking with customers on the phone, willing to meet clients in person, persuasive in sales conversations, and able to work in a target-driven environment.

Ideal Candidate

Confident communicator who can handle customer calls independently.

Comfortable meeting business clients face-to-face when required.

Has a sales mindset and is motivated by targets and incentives.

Can build relationships, follow up consistently, and convert enquiries into bookings.

Comfortable working in a fast-paced logistics environment.

Benefits

• ü Competitive salary
• ü Performance incentives
• ü Learning and career growth
• ü Friendly and professional work environment
• ü Opportunity to work with an experienced and supportive team
• PlPlease apply on www.DirectJob4U.com or share your resume on +91 9687023658