Sales Coordination & SOP Executive

Job Overview

TruckGuru is looking for a Sales Coordination & SOP Executive to work closely with the Founder's Office and Sales Team.

This is not a traditional sales or customer-support role. The primary responsibility is to ensure that the sales team follows defined SOPs, completes daily activities properly, maintains accurate CRM records, follows up on leads and customers, and closes pending tasks on time.

The person will act as a coordination and quality-check layer between the Founder's Office and the Sales Team.

Key Responsibilities

1. Sales Team SOP Monitoring

• Check whether sales executives are following the defined TruckGuru sales SOP.
• Review whether required calls, follow-ups and customer activities are being completed.
• Check whether sales executives are updating CRM and enquiry information correctly.
• Identify missed follow-ups, incomplete activities and process deviations.
• Maintain a daily checklist of important SOP activities.
• Report repeated SOP violations to the Team Leader/Manager and Founder's Office.

2. Daily Sales Coordination

• Coordinate with sales executives regarding daily priorities and pending activities.
• Track pending enquiries, quotations, callbacks and customer follow-ups.
• Ensure important leads are not left unattended.
• Follow up internally when activities are delayed.
• Maintain a clear status of pending and completed activities.

3. Sales Quality Checking

• Randomly check customer enquiries and sales interactions.
• Verify whether the salesperson has properly understood the customer's requirement.
• Check whether quotations and information shared with customers are accurate.
• Identify communication gaps, incorrect information or missed opportunities.
• Highlight areas where sales executives need improvement.

4. Customer & Lead Follow-up Monitoring

• Monitor whether customers are being contacted at the appropriate time.
• Check pending leads and follow-up schedules.
• Identify leads that have been inactive for too long.
• Coordinate with sales executives to ensure timely follow-ups.
• Escalate important or high-value opportunities that require management attention.

5. Reporting to Founder's Office

• Prepare daily/weekly reports covering enquiries, follow-ups, pending activities and bookings.
• Report missed follow-ups, quotations pending and lost enquiries.
• Track SOP violations, CRM/update issues and sales team productivity.
• Highlight major customer issues and other important observations.
• Give the Founder's Office a clear picture of what is happening inside the sales process.

6. Sales Team Coordination

• Act as a coordination point between the Founder's Office, sales team and management.
• Communicate management instructions to the sales team.
• Follow up to ensure instructions are actually implemented.
• Collect feedback and process-related problems from the sales team.
• Escalate important issues instead of allowing them to remain pending.

7. Process Improvement

• Identify recurring mistakes in the sales process.
• Suggest practical improvements to existing SOPs.
• Track whether corrective actions have been implemented.
• Help maintain and update sales checklists and process documents.
• Assist the Founder's Office in improving sales discipline and accountability.

What We Are Looking For

• Smart, observant and responsible.
• Good communication and follow-up skills.
• Comfortable talking to sales executives and making phone calls.
• Able to check work, identify mistakes and ask the right questions.
• Good with Excel/Google Sheets and basic CRM/software.
• Able to prepare simple reports.
• Willing to learn sales and logistics processes.
• Comfortable working directly with management.

Freshers Can Apply

A talented fresher can be considered if the candidate demonstrates good communication, common sense, confidence, attention to detail, learning ability, ownership and the ability to speak confidently with people.

Experience & Education

• 6 months-1 year preferred in sales coordination, customer support, telecalling, back-office coordination, operations, MIS/reporting, administration, logistics or a similar role.
• Freshers with strong communication and coordination skills are welcome to apply.
• Graduate preferred. Strong candidates who have completed 12th standard may also be considered.
• Hindi and English required; Gujarati is an advantage.

Skills Required

• Basic Excel / Google Sheets
• Basic computer knowledge
• Good phone and written communication
• Follow-up and reporting skills
• Attention to detail
• Time management
• Basic analytical ability

Job Overview TruckGuru is looking for a Sales Coordination & SOP Executive to work closely with the Founder's Office and Sales Team. This is not a traditional sales or customer-support role. The primary responsibility is to ensure that the sales team follows defined SOPs, completes daily activities properly, maintains accurate CRM records, follows up on leads and customers, and closes pending tasks on time. The person will act as a coordination and quality-check layer between the Founder's Office and the Sales Team. Key Responsibilities 1. Sales Team SOP Monitoring - Check whether sales executives are following the defined TruckGuru sales SOP. - Review whether required calls, follow-ups and customer activities are being completed. - Check whether sales executives are updating CRM and enquiry information correctly. - Identify missed follow-ups, incomplete activities and process deviations. - Maintain a daily checklist of important SOP activities. - Report repeated SOP violations to the Team Leader/Manager and Founder's Office. 2. Daily Sales Coordination - Coordinate with sales executives regarding daily priorities and pending activities. - Track pending enquiries, quotations, callbacks and customer follow-ups. - Ensure important leads are not left unattended. - Follow up internally when activities are delayed. - Maintain a clear status of pending and completed activities. 3. Sales Quality Checking - Randomly check customer enquiries and sales interactions. - Verify whether the salesperson has properly understood the customer's requirement. - Check whether quotations and information shared with customers are accurate. - Identify communication gaps, incorrect information or missed opportunities. - Highlight areas where sales executives need improvement. 4. Customer & Lead Follow-up Monitoring - Monitor whether customers are being contacted at the appropriate time. - Check pending leads and follow-up schedules. - Identify leads that have been inactive for too long. - Coordinate with sales executives to ensure timely follow-ups. - Escalate important or high-value opportunities that require management attention. 5. Reporting to Founder's Office - Prepare daily/weekly reports covering enquiries, follow-ups, pending activities and bookings. - Report missed follow-ups, quotations pending and lost enquiries. - Track SOP violations, CRM/update issues and sales team productivity. - Highlight major customer issues and other important observations. - Give the Founder's Office a clear picture of what is happening inside the sales process. 6. Sales Team Coordination - Act as a coordination point between the Founder's Office, sales team and management. - Communicate management instructions to the sales team. - Follow up to ensure instructions are actually implemented. - Collect feedback and process-related problems from the sales team. - Escalate important issues instead of allowing them to remain pending. 7. Process Improvement - Identify recurring mistakes in the sales process. - Suggest practical improvements to existing SOPs. - Track whether corrective actions have been implemented. - Help maintain and update sales checklists and process documents. - Assist the Founder's Office in improving sales discipline and accountability. What We Are Looking For - Smart, observant and responsible. - Good communication and follow-up skills. - Comfortable talking to sales executives and making phone calls. - Able to check work, identify mistakes and ask the right questions. - Good with Excel/Google Sheets and basic CRM/software. - Able to prepare simple reports. - Willing to learn sales and logistics processes. - Comfortable working directly with management. Freshers Can Apply A talented fresher can be considered if the candidate demonstrates good communication, common sense, confidence, attention to detail, learning ability, ownership and the ability to speak confidently with people. Experience & Education - 6 months-1 year preferred in sales coordination, customer support, telecalling, back-office coordination, operations, MIS/reporting, administration, logistics or a similar role. - Freshers with strong communication and coordination skills are welcome to apply. - Graduate preferred. Strong candidates who have completed 12th standard may also be considered. - Hindi and English required; Gujarati is an advantage.

Skills Required - Basic Excel / Google Sheets - Basic computer knowledge - Good phone and written communication - Follow-up and reporting skills - Attention to detail - Time management - Basic analytical ability